Return and exchange policy

Thank you for shopping with Nitro Junkie Cosmetics. This Returns and Exchanges Policy outlines the procedures for exchanging damaged merchandise while clarifying our policy on returns.

1. Damaged Merchandise:

   • We take utmost care in packaging and delivering our products. In the rare event that you receive damaged merchandise, please contact us at nitrojunkiecosmetics@gmail.com within 7 days of receiving your order.

2. Exchange Process:

   • To initiate an exchange for damaged merchandise, provide details of the damage along with clear photos of the product and its packaging. We will assess the issue and, if approved, provide instructions for the exchange.

3. Eligibility:

   • Exchanges are only applicable for damaged merchandise. We do not accept returns for any other reasons.

4. Timeframe for Exchange Request:

   • Exchange requests for damaged merchandise must be made within 7 days of receiving the order. Requests made after this timeframe may not be considered.

5. Exchange for the Same Product:

   • We will exchange the damaged product for the same item, subject to availability. If the product is out of stock, we will work with you to find a suitable alternative or issue a refund.

6. Return Shipping:

   • We will provide instructions on how to return the damaged merchandise. Return shipping costs for the damaged item will be covered by Nitro Junkie Cosmetics.

7. Refund Policy:

   • Refunds are not offered for damaged merchandise. Exchanges for the same product or an alternative item will be the sole resolution.

8. Contact Information:

   • For exchange requests or any questions regarding damaged merchandise, contact us at nitrojunkiecosmetics@gmail.com

9. Changes to Returns and Exchanges Policy:

   • We reserve the right to update this policy. Any changes will be effective upon posting the revised policy on our website.

By shopping with Nitro Junkie Cosmetics, you acknowledge and agree to the terms outlined in this Returns and Exchanges Policy. If you have any concerns or questions, please reach out to us promptly.